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Push vs Pull
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Super Bowl and Spiritual Advertising
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Everything You Do

A while back I heard a McDonald’s franchisee share his, “Everything you do is marketing” mantra in talking about the importance of taking care of every customer that comes into his restaurants. Recently I saw this mantra in action at another McDonald’s restaurant. Last month, some friends of ours lost a wallet while they were…
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Everything You Do is Marketing
I was listening to a marketing class where they interviewed Ken Clement, a McDonald’s franchisee in Arizona. Say what you want about their food, and experiences may vary, but I’ve often been surprised at the friendliness (and family-friendliness) of McDonald’s restaurants. Clement talked about the importance of treating his customers well and giving them a…